Simple, Affordable All-In-One Communications. Cisco Unified CallManager Express is a solution embedded in Cisco IOS Software that provides call processing for Cisco Unified IP phones. This solution enables the large portfolio of Cisco access and integrated services routers to deliver a comprehensive set of features commonly used by business customers, facilitating the deployment of a cost-effective and highly reliable unified communications solution for the small office.

Cisco Unified CallManager Express provides the following benefits:

• Cost-effective, converged data and voice solution inside Cisco Integrated Services Routers
• Key system/small PBX features plus innovative convergence applications for up to 240 users
• Intuitive graphical user interface for easy installation, adds, moves, and changes; internetworking with Cisco Unified CallManager
• Unmatched investment protection for future growth

Customers can now scale IP telephony functionality to a small site or branch office with a solution that is simple to deploy, administer, and maintain. The Cisco Unified CallManager Express product offers customers a low-cost, reliable, and feature-rich solution for deployment.

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Fully Integrated Voice Mail and Auto Attendant Services for SMBs and Branch Offices. Cisco Unity Express enables small and medium-sized businesses (SMBs) and enterprise branch offices to cost-effectively integrate voice mail and auto attendant services inside Cisco routers for a lower total cost of ownership and increased employee productivity.

• Affordable messaging and greeting services for increased customer service and rich employee communications
• Intuitive telephone prompts and a Graphical User Interface for fast, convenient voicemail and auto attendant administration
• Scalability from 4 to 16 concurrent voice mail or auto attendant calls and 12 to 250 mailboxes
• Deployment flexibility with Cisco CallManager Express, Cisco CallManager, and Cisco Unity systems
• North American English, European French, European Spanish and German language support for international sites

Available as a network module (NM) or advanced integration module (AIM), Cisco Unity Express is a simple addition to Cisco 2600XM, 2691, 2800 Series, 3700 Series, and 3800 Series routers..

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Integrated Rich-media Conferencing. Cisco® MeetingPlace®-part of the Cisco IP Communications system-is a complete rich-media conferencing solution that seamlessly integrates voice, video, and Web conferencing capabilities to make remote meetings as natural and effective as face-to-face meetings for unmatched productivity gains. Cisco MeetingPlace is deployed "on network," behind the firewall and integrated directly into an organization's private voice and data networks and enterprise applications, to provide significant cost savings, the utmost in security, and a superior user experience.

Cisco MeetingPlace 5.3 features:

• Voice Conferencing—Announced entry and departure, roll call, breakout sessions, mute, outdial capability, lock meeting, screened entry, reservationless option, recording, lecture-style meetings with Q&A, continuous meetings, speaker ID to identify who is speaking at any given moment, participant lists, prerecorded meeting messages, Multilanguage support, scheduling via phone interface, and much more
• Web Conferencing—Presentations, record and play back, remote control sharing, chat, polling, Multilanguage support, and much more
• Video Conferencing—Video encoding, enhanced display options, enhanced continuous presence with a choice of 26 different layouts, rate matching, audio transcoding, and much more
• Security—Dedicated on-net system, Internet lock-out controls, access authentication, automated account management, encryption, in-session meeting controls
• System Administration—Configuration, customized voice prompts and database fields, reports, capacity management, system status, disaster recovery

Please contact your Trusted Advisor for more information and a price quote! .

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Easy-to-deploy, easy-to-use, highly available and sophisticated customer interaction management. Cisco IPCC Express Edition is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.

Cisco IPCC Express Edition Standard is ideal for informal call centers requiring simple group-based routing and a simple agent screen pop; it can handle as few as a single agent or as many as 300 agents and 300 full-featured IVR ports*. Cisco IPCC Express Edition Standard provides advanced, programmable arbitrary depth voice menus and custom caller treatments in queue, including playing the number of calls in queue, expected wait time in queue, custom messaging, and options to prompt and collect customer-entered information, as well as provision for callers to transfer to any other number or service, including voicemail.

Cisco IPCC Express features:

• ACD Call Routing and Priority Queuing
• Cisco IPCC Express Edition Standard provides group-based routing.
• Voice Menus and Queued Calls
• Screen pop
• Historical reporting
• Cisco agent and supervisor desktop services

Please contact your Trusted Advisor for more information and a price quote! .

Please call for Pricing.